Introduction

At Inferno Electronics, we are committed to ensuring your complete satisfaction with our products. If for any reason you are not satisfied with your purchase, you may return the item(s) in accordance with the terms outlined in this policy.

Returns

Eligibility for Returns To be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• The return request must be made within 30 days of the purchase date.
• Proof of purchase is required.

Non-Returnable Items The following items are non-returnable:

• Gift cards
• Downloadable software products
• Some health and personal care items

How to Return an Item To initiate a return, please follow these steps:

1. Contact us at [email protected] with your order number and reason for the return.
2. Once your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and return address.
3. Pack the item securely in its original packaging and include the RMA number and proof of purchase.
4. Ship the item to the address provided. Please note that you are responsible for the return shipping costs.

Refunds

Processing Your Refund Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

Timeframe for Refunds Refunds will be processed within 7-10 business days after we receive your returned item. The time it takes for the refund to reflect in your account may vary depending on your payment provider.

Partial Refunds Partial refunds may be granted in the following situations:

• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
• Any item returned more than 30 days after delivery.

Exchanges

Exchanging an Item We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] with your order number and details of the defect or damage.

Shipping

Return Shipping Costs You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our Returns and Refund Policy, please contact us:

Address: 57 Pepper Road, Leeds, England, LS10 2RU

Email: [email protected]

Phone Number: 0151 314 1876